Refund and Returns Policy

Updated: April 17, 2026

Brivonexi accepts returns and exchanges under the terms below. To start a return, email contact@brivonexi.com with your order number.

Brivonexi is operated by Corigo LLC at 10241 Kibler Dr, San Diego, CA 92126, United States.

Return Period

Returns and exchanges are accepted within 30 calendar days of the delivery date recorded by the carrier. Requests submitted after this window cannot be processed.

Return Eligibility

Returns qualify for processing when all of the following are met:

• The item is in the same physical condition as received
• The request is submitted within the 30-day window
• The order number accompanies the request
• The item is not listed in the Non-Returnable Items section below

Requests not meeting these conditions may be declined or returned to the sender.

Return Procedure

Returns are processed through four steps:

Step 1. Email contact@brivonexi.com with:

• Order number
• Title being returned
• Brief reason for the return
• Replacement title (for exchanges only)

Step 2. Wait for the Return Authorization email. This is issued within one business day and contains:

• The return address
• A reference number to include with the package

Step 3. Pack the item securely and ship to the address in the Return Authorization. Use any commercial carrier. Tracking is recommended because the package remains the customer's responsibility until it arrives at our warehouse.

Step 4. Upon arrival, returns are inspected within 2 business days. Refunds or exchange shipments are processed immediately after inspection.

Returns sent without a Return Authorization cannot be processed because the reference number is required for intake matching.

Acceptable Return Condition

A returned item must meet these standards:

• Cover intact, free of bends, scratches, tears, or water exposure
• Spine uncreased, with no cracking or structural damage
• Pages clean, with no writing, highlighting, or folded corners
• Original shrink wrap intact when applicable
• No stains, odors, or signs of food, smoke, or water exposure

Returns failing these standards trigger a case review. Possible outcomes include partial refund, return to the customer at customer cost, or declined return.

Return Shipping Cost Allocation

Responsibility for return shipping depends on the reason for the return:

Brivonexi covers return shipping when the reason is:

• The item arrived damaged in transit
• The item has a manufacturing defect
• The wrong title was shipped
• Any other fulfillment error on Brivonexi's part

A prepaid return label is issued with the Return Authorization in these cases.

Customer covers return shipping when the reason is:

• Change of mind
• Wrong title selected at checkout
• Any other reason unrelated to a fulfillment error

A trackable return service is recommended. Brivonexi cannot refund returns that do not reach the warehouse.

Return Shipping Method

Returns are processed through mail only. After receiving the Return Authorization, the customer may use any commercial carrier of choice, including USPS, FedEx, UPS, or others.

Brivonexi does not offer:

• In-store returns
• Drop-off location partnerships
• Carrier pickup services

All return operations route through our San Diego warehouse. The return address is provided in the Return Authorization email and differs from our business contact address.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

• Digital products (ebooks, audiobook downloads)
• Gift cards and store credit
• Items marked Final Sale at the time of purchase
• Custom-personalized items (engravings, inscriptions, made-to-order modifications)
• Items damaged after delivery from customer handling

For uncertainty about a specific item before purchase, email contact@brivonexi.com.

Damaged or Defective Items

Damaged or defective items must be reported within 7 days of delivery. Required documentation:

• Order number
• Clear photos of the damaged item
• Clear photos of the outer shipping packaging

Once verified, Brivonexi will:

• Ship a replacement at no cost, or
• Issue a full refund if the customer prefers, or
• Issue a full refund if a replacement is unavailable

The damaged item typically does not need to be returned. Photos serve as documentation.

Exchanges

Exchange requests follow the standard return procedure with one variable: the price difference between the original and replacement title.

When submitting an exchange request, include:

• The title being returned
• The desired replacement title

Brivonexi confirms availability and pricing before proceeding. Price differences are handled as follows:

• Higher-priced replacement: customer pays the difference before shipment
• Lower-priced replacement: difference is refunded to the original payment method

Exchanges are processed within 3 to 5 business days after the returned item is received and approved.

Return Reasons

A brief return reason is requested for every submission but is not used to approve or decline requests. All lawful return reasons are accepted within the eligibility framework.

Reasons are reviewed internally to identify patterns that may indicate catalog, fulfillment, or description issues. Individual reasons remain confidential within our team.

Refused or Undeliverable Packages

When a package is refused at delivery, returned undeliverable, or marked unclaimed by the carrier, it re-enters our warehouse intake. The customer is contacted upon arrival with two options:

• Reship to a corrected address (customer covers the additional shipping cost)
• Cancel the order with a refund of the item cost minus the original shipping fee and any return-shipping charges billed by the carrier

If no response is received within 10 business days, the order is automatically canceled under the second option to prevent indefinite hold on customer payment.

Lost, Stolen, or "Delivered" Packages Not Received

This scenario requires carrier investigation, and the resolution depends on the outcome.

If tracking marks the package as delivered but the customer cannot locate it, first steps:

• Check household members and neighbors
• Check building mailroom or front desk
• Check concealed spots near the delivery address

Carriers sometimes leave packages in less visible locations to reduce theft exposure.

If the package remains missing 48 hours after the delivery timestamp, email contact@brivonexi.com with the order number. Our team initiates a carrier investigation, which typically takes 5 to 7 business days.

Investigation outcomes:

• Confirmed lost, misdelivered, or stolen: Brivonexi ships a replacement at no cost or issues a full refund based on customer preference
• Confirmed delivered to the correct address with supporting carrier evidence: the situation may fall outside Brivonexi's direct responsibility, though our team continues working toward a reasonable outcome

Order Changes and Cancellations

A 12-hour cancellation window applies to every order. Within 12 hours of order placement and before the order has entered the shipping stage, the order can be canceled completely with a full refund.

To request a cancellation:

• Email contact@brivonexi.com
• Include the order number
• Use "Cancel Order" in the subject line

After the 12-hour window or once the order has been handed off to the carrier, cancellation is no longer possible. The standard return procedure applies after the order arrives.

The same 12-hour window applies to:

• Title changes
• Shipping address updates
• Quantity adjustments

Changes requested after 12 hours cannot be accommodated because processing has begun.

Restocking Fee

Restocking fee: $0.

Brivonexi does not charge restocking fees on any return. Items returned in acceptable condition receive a full refund with:

• No percentage deductions
• No administrative charges
• No processing fees

This applies uniformly across all categories and return reasons.

Refund Timing

Refunds are issued to the original payment method within 3 to 5 business days after the returned item is received and inspected.

Posting time at the customer's bank or payment provider varies:

• Typical posting time: 2 to 10 business days after Brivonexi issues the refund
• Specific timing depends on the issuing institution

If the refund has not posted 10 business days after Brivonexi confirms issuance, contact us for the refund confirmation reference number to share with your bank.

Contact Us

Website: Brivonexi is owned and operated by Corigo LLC

Company Name: Corigo LLC

Company Number: B20260107454

Address: 10241 Kibler Dr San Diego, CA 92126 , United States

Email: contact@brivonexi.com

Phone: +1 (408) 618-6552

Business Hours: Our dedicated customer support team is available Monday through Friday, 8:00 AM to 6:00 PM (PT), ready to provide prompt and helpful assistance.

Response Time: We are committed to addressing all inquiries within one business day, ensuring you receive the timely, reliable, and professional support you deserve.