Shipping policy

Updated: April 17, 2026

Brivonexi is operated by Corigo LLC and ships books to customers across the United States. This page covers everything about how orders move from our warehouse to your address. For questions, email contact@brivonexi.com.

Processing Window

After checkout, orders enter processing for 2 to 4 business days before dispatch. Business days are Monday through Friday, 8:00 AM to 6:00 PM Pacific Time, excluding U.S. federal holidays.

Processing covers four steps:

Order verification
Quality inspection of each book
Secure packaging
Carrier handoff

Orders submitted on weekends or holidays begin processing on the next business day.

Daily Cut-Off

The cut-off for same-day processing is 4:00 PM Pacific Time, Monday through Friday. Orders placed before the cut-off enter processing the same business day. Orders placed after roll over to the next business day.

Delivery Estimates

Once dispatched, transit takes 5 to 7 business days within our shipping area. Combined with processing, most orders arrive within 7 to 11 business days from purchase.

Transit may vary slightly based on the destination and current carrier conditions.

Shipping Rates

Two rates apply at Brivonexi:

Free shipping on orders of $199 or more, with no code required
$7.99 flat rate on orders below $199, regardless of quantity

All rates are visible at checkout before payment authorization.

Rate Calculation Method

Shipping fees are based on the pre-tax subtotal of your cart, not on weight or destination. Reach $199 after any discounts and shipping is automatically free. Stay below $199 and the $7.99 flat rate applies.

Carrier Network

Three carriers handle Brivonexi orders:

FedEx
UPS
USPS

The carrier for any specific order is selected based on the delivery zip code and the most efficient routing on dispatch day. The carrier and tracking number appear in your shipping confirmation email.

Tracking

Every shipped order generates a shipping confirmation email containing:

The carrier name
Tracking number
Direct link to the carrier's tracking page

Account holders can also view tracking inside their order history. If the confirmation email does not arrive within 4 business days of order placement, check your spam folder first, then email contact@brivonexi.com.

Shipping Zone

Brivonexi ships only within the contiguous United States, covering the 48 mainland states and Washington D.C.

Restricted Destinations

We do not ship to:

Alaska
Hawaii
PO Boxes
APO, FPO, and DPO military addresses
U.S. territories (Puerto Rico, Guam, American Samoa, Northern Mariana Islands, U.S. Virgin Islands)
Any address outside the United States

Checkout blocks most restricted addresses automatically. In rare cases of an unblocked submission, our team contacts the customer within one business day to request an alternate address or issue a full refund.

Sales Tax

Sales tax is determined at checkout based on the destination address provided by the customer. The applicable combined rate from state, county, and local jurisdictions is calculated and added to the order total before payment is finalized. The total displayed at checkout is the final amount charged. No tax adjustments are applied after the order is placed.

Address Accuracy

The customer is responsible for ensuring shipping address accuracy at checkout. Required fields:

Recipient name
Street number and apartment or suite designation
City
State
Zip code

Address corrections can be submitted to contact@brivonexi.com within 24 hours of order placement and prior to carrier handoff. After this window or after dispatch, the destination cannot be changed.

Brivonexi is not responsible for orders delivered to incorrect addresses entered by the customer.

Delivery Issues

Two delivery scenarios are most common.

Marked delivered, package not located. Check household members, neighbors, building mailroom, and any concealed spots near the delivery address. Carriers sometimes leave packages out of direct line of sight. If the package remains missing after 48 hours, email contact@brivonexi.com to open a carrier investigation.

No tracking movement for 5 or more business days. Notify our team. We escalate directly with the carrier and arrange a resolution based on the investigation outcome.

Damaged or Lost Items

Damaged shipments. Report within 7 days of delivery. Required documentation:

Order number
Clear photos of the damaged item
Clear photos of the outer shipping packaging

Packaging photos distinguish transit damage from manufacturer defects and support carrier claims. Once verified, a replacement ships at no cost, or a full refund is issued when a replacement is unavailable. The damaged book typically does not need to be returned because photos serve as documentation.

Lost in transit. When carrier investigation confirms loss, a replacement ships at no cost, or a full refund is issued when stock is unavailable.

Handling Fees

Brivonexi does not charge handling fees. The shipping rate at checkout is the complete shipping-related charge. No packaging fees. No processing fees. No surcharges before or after checkout.

Issue Resolution Window

Shipping-related issues are resolved within 5 to 7 business days from the date the inquiry is received. Initial acknowledgment is sent within one business day on every inquiry, regardless of complexity.

Out-of-Stock Items

All listed items are in stock at the time of listing. In rare cases, inventory may lag real-time stock or supplier restocks may be delayed. When this affects an order already placed, our team contacts the customer within one business day with two options:

Hold the order for the next confirmed restock, with an estimated availability date
Cancel the affected order and receive an immediate full refund

Partial shipments without prior customer consent are not part of our process.

Delays Outside Our Control

Certain delays fall outside the reasonable control of Brivonexi and its carriers, including:

Severe weather events (hurricanes, blizzards, flooding)
Natural disasters affecting warehouse or transit regions
Carrier service disruptions, network backlogs, or labor actions
Peak retail periods (Black Friday, Cyber Monday, December holidays)
Government or regulatory interventions affecting transit

When such conditions affect an order, customers are notified as soon as the situation is known, with updates as developments occur.

Returns and Exchanges

Return and exchange terms are covered in full in our Refund and Returns Policy. Eligible returns may be submitted within 30 days of delivery for items in like-new condition.

Contact Us

Website: Brivonexi is owned and operated by Corigo LLC

Company Name: Corigo LLC

Company Number: B20260107454

Address: 10241 Kibler Dr San Diego, CA 92126 , United States

Email: contact@brivonexi.com

Phone: +1 (408) 618-6552

Business Hours: Our dedicated customer support team is available Monday through Friday, 8:00 AM to 6:00 PM (PT), ready to provide prompt and helpful assistance.

Response Time: We are committed to addressing all inquiries within one business day, ensuring you receive the timely, reliable, and professional support you deserve.